Browse Hierarchy BUSM183: Services Management

Back to LS-BUSM-BUSM: School of Business and Management
The services sector has become one of the most important sectors from both an economic and a managerial point of view. Besides pure services providers an increasing number of 'new' services providers emerge, usually offering hybrid offerings that include goods and services components. This module provides students with an overview of important aspects of services management; outlines relevant frameworks, concepts, tools, and processes to improve the understanding of service design, management and commercialisation.

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